Frequently Asked Questions

Process and delivery

How are rugs cleaned?

At Ali Oriental Rugs, we hand wash every rug to better preserve the richness of the rug. We use a special shampoo that are specifically made for the type of thread (wool, silk, etc.). Our process is free of harmful chemicals and is sustainable.

How often should rugs be cleaned?

To keep your rug in the best shape possible, we at Ali Oriental Rugs recommend that a rug be cleaned every four to five years depending on the amount of foot traffic to best preserve the fibers.

How long will it take to receive my rug?

Rug cleanings typically take five to seven days depending on the size and stain of the rug. During busy periods it can take two to three weeks. We will communicate the timeline once we retrieve the rug. Repair timelines will be assessed on a case by case basis depending on the amount of work required.

Do you charge for delivery and pickup?

Rug delivery and pick up is free within the greater Houston area.

Can we bring our rugs to you?

Yes, if you prefer to bring the rug yourself, feel free to give us a call at 832-293-8685 to schedule a time to bring it by 9950 Hempstead Rd., Houston, TX 77092.

What payment forms are accepted?

At this point we accept cash or checks.